I’m having trouble placing my order. What can I do?
We are so sorry to hear that you are having trouble placing your order, but we are here to help!
Please email firstname.lastname@example.org and explain the issue you are experiencing. We will resolve the problem as soon as possible and help you place your order.
I’m in love with something that’s out of stock in my size. Will you be getting more?
All of our available stock is loaded online, but from time to time we may restock a popular style. Check back often to make sure.
I’m unsure about sizing and have some questions regarding fit. How do I find this information?
Please see our Size Guide for general information on sizing. If you have additional questions about the fit of a garment, please email email@example.com. We will be happy to advise.
PAYMENTS & TAXES
What payment methods can I use to make my purchase?
We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards. We also accept PayPal.
How do you calculate taxes?
Please note taxes are based on state and county regulations and will be calculated according to the zip code of the shipping address. Taxes are subject to change.
How much do you charge for shipping?
We offer free standard shipping on all orders, no minimum purchase required.
Express shipping is $9.95 and your package will arrive within 2 business days (excluding weekends and public holidays) after you place your order.
Orders must be placed before 12PM EST to benefit from the 2-day delivery service.
How long does shipping take?
We process all orders within 1-2 business days, then ship standard orders via USPS and expedited orders via UPS.
Standard shipping takes 4-8 business days, and expedited shipping takes 2 business days.
How fast are orders processed?
We process orders within 1-2 business days, and then ship them via USPS or UPS.
Orders placed Monday - Friday before 12PM EST will begin processing that day and will ship within 2 business days.
Orders placed Monday - Friday after 12PM EST will begin processing the next business day and will ship within 2 business days.
Orders placed on Friday after 12PM EST or over the weekend will begin processing on the following Monday.
We don’t process or ship orders on Saturday, Sunday or company-observed holidays. The following holidays are observed:
New Year's Eve
New Year's Day
Day after Thanksgiving
How do I track my order?
For all shipped packages, we send the tracking number in an email. Your shipping dates start counting from the date shipped, not the day ordered!
Please allow 48-72 business hours for your tracking information to update.
U.S Postal Service: 1-800-222-1811
Do you ship internationally?
For now, we only ship to the U.S. states and Puerto Rico. You may experience longer delivery times when shipping to Hawaii, Alaska, and Puerto Rico.
We only ship to P.O. Boxes via standard shipping.
We apologize but we are currently unable to ship to U.S. territories and APO/FPO/DPO addresses.
Do you accept returns?
Seventytwo° gladly accepts returns of unworn, unwashed and undamaged merchandise bought online within 30 days of the original purchase.
For refunds to credit cards and PayPal, we deduct $6 to cover shipping and restocking. Refunds may only be issued to the credit card, PayPal account to make the original purchase.
A Seventytwo° account is required to create a return.
If you checked out as a guest and do not have an account, you can create one by clicking the "Account" link in the top right-hand corner of our homepage on desktop. Then, email us at firstname.lastname@example.org with your order number, as well as what you'd like to return.
Upon receipt of returned goods, Seventytwo° reserves the right to deny the refund if the merchandise does not meet return policy requirements.
Shipping errors or damaged products
In the event that we processed an order incorrectly or you received a damaged or defective item, we will gladly replace or take back that item for a full refund at our expense. To receive your shipping label and arrange to replace your product, please contact us at email@example.com
Seventytwo° customers using a third-party service are responsible for any duties, taxes and shipping costs that may occur. Seventytwo° is not liable for any damages from any third party shipping service.
If you still have questions, please contact us at firstname.lastname@example.org. We are always happy to help!